I’m trying to download video files from the web interface, but they do not save anywhere Steps: Run Internet Explorer as an Administrator by right clicking it. Log into the DVR/NVR and go to Payback. 3. Click the download icon. Download file needed.4. Go to C:\Users\Your user\Web\DownloadFiles Locate the files inside the folder. LaView Support October 30, 2017 17:43 Follow Have more questions? Submit a request 0 Comments Article is closed for comments.