Network Issues

• Make sure, for initial setup, the phone is within 6 feet of the camera.
• Make sure you are using the Scan QR code method for setup. If the QR code on the camera does not work, scan the QR code on the documentation envelope.
• Make sure the volume of your phone is turned up.
• Make sure your smart phone is connected to your router’s 2.4GHz band. If you are unsure which band you are connected to, please see your router’s user manual.
• Make sure you are using the correct Wi-Fi password.
• Make sure your phone is connected to the correct Wi-Fi network.
• Make sure the camera is connected to a power outlet. Confirm the status on the camera’s LED light.
• Try to reset the camera by holding down the reset button for 10 seconds, while plugged into power; the light will turn a solid red when resetting.
• The reset button is located on the back of the camera.
• Once you reset the camera, make sure the LED is blinking blue and red for setup mode. If the light does not blink blue and red, try to reset the camera again.
• The camera’s Wi-Fi range is up to 150ft without obstacles (walls, floors, doors, stairs etc). If the camera is not

Camera picture is not clear

• Make sure the camera is not placed behind a window, and there is no interference or strong light source in front of the camera.
• Make sure camera lens is clean from any dirt or debris.
• Strength of Wi-Fi signal will largely affect recording quality. If there are too many obstacles (walls, floors, doors, stairs, etc…) between the camera and router, consider moving the camera or router to a more centralized location. You can use a Wi-Fi extender to improve the strength of the Wi-Fi signal.

Forget the password

• If you forget your password, hold down the reset button for 10 seconds. This will default the camera which will require you to delete it off your account to reconfigure the camera. The password will default back to the Verification Code. Then follow the steps on the “Set up Camera with your Smartphone” section.