When the LED light on the ONE Halo doorbell camera is flashing constantly in RED, it means that the device is experiencing technical exception. Below are some steps to troubleshoot.
- If you cannot live view the camera from the mobile App, check the internet connection of your network. Reset the camera and your router if necessary.
- If you can see live view but can not access any footage, it could be the microSD card is not set up correctly. Try Re-formatting the microSD card in the LaView ONE App
- If both live view and playback footage work fine, try restarting the doorbell camera (turn off the breaker). Restart the Wi-Fi router at the same time to reset the communication.
- If none of the above help, reset the doorbell camera (by pressing the RESET button for 10 seconds) and re-do the configuration process.