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Elaine Yang

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Latest activity by Elaine Yang
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    Elaine Yang created an article,

    NVR is showing offline on Platform Access menu

    In this case, please check the connection between the router and the NVR. Unplug and plug the ethernet cable to make sure the connection is solid.    Then go to the NVR system, enable 'DHCP', "Ob...

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    Elaine Yang created an article,

    How to add Wi-Fi Cam (One PT ) to your NVR

    1. Make sure One PT camera and the NVR are well connected to the same LAN.  2. Enter the camera management menu of NVR, select an unoccupied channel, and click the "Edit" icon to add the camera ma...

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    Elaine Yang created an article,

    Password Reset via XML files

    Please find a 12V power adapter to power up your camera. And directly connect this camera to the router with an Ethernet cable if you need to reset the password via XML files. Please power on the...

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    Elaine Yang created an article,

    Password Reset by Secure Code

    Please refer to the steps as per below to reset the password.    1. Click on the Menu button on the top left. 2. Click two times(2X) on the bottom left. Use the left button on the mouse for this....

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    Elaine Yang created an article,

    Export the video file

    If you need to download the recording files, please go to your NVR‘s Playback page, there is a scissor icon to allow you to clip the selected file in your playback so that you could download the r...

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    Elaine Yang created an article,

    Push Notification

    If you would like to receive push notifications on your phone, please   make sure your system is added via P2P connection (QR code) or DDNS (port forwarding).   make sure you have correctly ...

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    Elaine Yang created an article,

    Setup Email Notification

    Please refer to the instructions to set up the email notifications. Here I will take the Outlook account as an example. (Sorry that Gmail is not supported anymore, please use other email addresses...

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    Elaine Yang created an article,

    Set up DDNS

    You may follow the steps below to enable the DDNS feature,   1.Log in to http://laviewddns.com/ and set up an account 2.In the NVR interface, enter the correct account and setting in DDNS menu 3.I...

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    Elaine Yang created an article,

    Mobile Viewing

    As for mobile viewing, please download the ‘LaView Connect’ app to add your system. Here are more instructions about the P2P connection. Before adding your system to the mobile phone, please make...

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    Elaine Yang created an article,

    Set up PC viewing by PT Cloud

    If you need to remotely view your system when you are not under the same Wi-Fi, please try to follow the steps below to set up the P2P connection.   Before adding your system to the PC software, p...